Sometimes you’re conducting your interview and your audio or video feed can seem to weaken at points. Other times you may receive an alert during your tech setup process telling you that your internet connection is poor.
Don’t worry, this does NOT mean your interview won’t be able to take place, and fortunately, there is a lot that you can do yourself in order to improve audio and video quality. Here is what we recommend:
- If your interview has not yet started, please restart your computer. We know, we know, support teams tell you that all the time, but that’s because it can solve so many issues!
- Please turn off all other applications on your computer or phone that would be consuming bandwidth at the same time you’re trying to interview.
- If you are taking an interview on your phone, please be sure you’re connected to WiFi. 3G and 4G connections are great for streaming a very short clip, but they’re not strong enough to sustain a high-quality video feed during an interview when both sides want to be as professional as possible.
- Check that you’re as close to your WiFi router as possible. Their signals lose strength with distance, so it helps to be right next to the source of your internet signal! Even better, plug into your router using an Ethernet cable.
- If you’re on a network that seems slow, try and connect to a different one. For example, many students have access to multiple WiFi networks, play around and see which seems strongest.
- If you’re on your home WiFi network, please turn off any other devices that may be consuming bandwidth. For example, if your sibling is downloading movies in the next room, it’s probably best to ask them to hold off (you can say we told you to do it!)
- When it seems like your signal is REALLY weak, try rebooting your router.
If you’ve tried all of this and are still experiencing a slow/choppy connection, please reach out to us, we’re happy to help!