When you reach the Practice stage of the questionnaire, an Adobe Flash Player Settings message will ask you to allow access to your camera and microphone. Click the “Allow” button to continue.
You will know that your microphone is set up correctly when the green audio bar moves up and down as you speak.
If you are unable to see the green audio bar moving, click on the dropdown list under “Microphone” to see if there are any other microphone options available. If other microphone options exist, select and test each one to see if that resolves the issue.
If the green audio bar still is not moving as you speak, try the troubleshooting tips below:
- Close other programs
Any software that utilizes your microphone can block access for your questionnaire. Some examples of these programs include: Skype, Google Hangouts, Photobooth, FaceTime, etc. Be sure to completely close any of these programs and then refresh the page.
- Switch to Google Chrome
While Take the Interview operates across browsers, we recommend utilizing Google Chrome for the best results when troubleshooting audio or video issues. Google Chrome automatically updates your Flash Player, which minimizes the possibility of encountering Flash-related audio issues. You can download it here: https: www.google.com/chrome
- If you are on Chrome, confirm that your browser is allowing access to your microphone
Click on the camera icon to the right of the URL bar. Make sure that “Always allow https://www.taketheinterview.com to access your camera and microphone” is selected. Once you have chosen this option, refresh the page.
- Restart your browser
Sometimes changes to microphone permissions do not take effect until your browser has been restarted.
- Utilize a different headset or microphone
If you believe the issue is hardware related, try plugging in another headset/microphone to see if that resolves the issue. Refresh the page to enable the new microphone.
- Restart your computer
If the previous steps do not work, try restarting your computer. Oftentimes this will solve the problem when all else fails.
This article is for On-Demand questionnaire support. If you are taking a Live interview, please click Google Chrome for Chrome support, or Mozilla Firefox for Firefox support regarding your microphone set-up.