When you reach the Practice stage of the questionnaire, an Adobe Flash Player Settings message will ask you to allow access to your camera and microphone. Click the “Allow” button to continue.
You will know that your webcam is set up correctly when you can see yourself in the screen on the right.
If you are unable to see yourself on the screen to the right, click on the dropdown list under “Camera” to see if there are any other camera options available. If other camera options exist, select and test each one to see if that resolves the issue.
If you are still unable to see yourself, try the troubleshooting tips below:
- Close other programs
Any software that utilizes your webcam can block access for your questionnaire. Some examples of these programs include: Skype, Google Hangouts, Photobooth, FaceTime, etc. Be sure to completely close any of these programs and then refresh the page.
- Switch to Google Chrome
While Take the Interview operates across browsers, we recommend utilizing Google Chrome for the best results when troubleshooting audio or video issues. Google Chrome automatically updates your Flash Player, which minimizes the possibility of encountering Flash-related video or audio issues. You can download Chrome at www.google.com/chrome
- If you are on Chrome, confirm that your browser is allowing access to your webcam
Click on the camera icon to the right of the URL bar. Make sure that “Always allow https://www.taketheinterview.com to access your camera and microphone” is selected. Once you have chosen this option, refresh the page.
- Restart your browser
Sometimes changes to camera permissions do not take effect until your browser has been restarted.
- Restart your computer
If the previous steps do not work, try restarting your computer. Oftentimes this will solve the problem when all else fails.
If you are taking a Live video interview, please click here.