TTI has an overhauled candidate experience, and the practice section got a big facelift! Candidates can now clearly distinguish practice from the actual interview, and data shows they’re getting through interviews more successfully.
What Exactly Changed?
Changes made to the practice experience are small, but impactful. Firstly, this seductive new dashboard highlights the practice experience. The words ‘Take the Practice Interview’ couldn’t be more apparent, and candidates are clicking it - A LOT.
By separating the practice from the official video interview, we better delineate the practice experience from the official interview. The practice interview is now optional, and candidates can complete it as many times as they would like, and leave whenever they feel prepared. Clearer prompts also remind candidates to check their background for visual distractions or noise. Plus, a new instructive video provides added clarity and a little bit of fun to ease the nerves in the process.
What We’ve Achieved
HR Thought Leader Dr. John Sullivan recently published an article in an ERE Media newsletter stating, “If you are failing to coach your candidates prior to their interview, you may be unnecessarily losing as many as 20 percent of your qualified candidates simply for trivial reasons”.
TTI’s new practice interview serves as a coaching opportunity as part of the digital interview experience. Better prep for better interviews and improved candidate experiences.
Of the 5,000 interviews completed in the past two weeks across the TTI customer base, about 3,700 candidates took advantage of the practice question.
TTI’s Support Squad is even reporting a 50% decrease in total tickets opened for technical and process related inquiries. Fewer tickets means candidates are more confident, and employers look better. Everybody wins!
How to Keep Winning
TTI developers have done a terrific job building the practice experience, among any other awesome features - now you can help candidates take advantage of it! Here’s how to fully take advantage of this new feature:
- Add language about the practice interview in your invitation email templates
- If candidates reach out to you for technical help, suggest they practice first as part of your canned response
- Talk about practice during your candidate coaching calls